Shipping policy

Shipping Policy

Each item is made to order just for you. We work with trusted third-party print providers to ensure high-quality, on-demand production and reliable shipping.

Please read below for information on processing and shipping timelines.

Processing Times

All items are custom printed after you place your order. Please allow:

  • 2–5 business days for order processing and production

During peak seasons or promotions, processing times may be extended slightly.

Shipping Times

Once your item is produced, estimated shipping times are:

  • United States: 3–7 business days

  • International: 7–21 business days

Shipping times may vary depending on your location, carrier delays, or customs (for international orders).

Tracking Your Order

As soon as your order ships, you’ll receive a tracking link via email. Please allow up to 48 hours for tracking updates to reflect in the carrier’s system.

Shipping Locations

We currently ship to:

  • The U.S.

  • Select international destinations

If your location isn’t supported at checkout, please reach out to us and we’ll do our best to assist.

Incorrect or Undeliverable Addresses

Please double-check your shipping information before submitting your order. If your package is returned to sender due to an incorrect or undeliverable address:

  • A reprint and reshipment can be arranged at your expense

  • Or we can issue a partial refund (excluding shipping fees)

Lost or Delayed Packages

Once an order leaves our production facility, we rely on the shipping carrier to deliver your items. We are not responsible for delays due to:

  • Weather or natural events

  • Carrier issues

  • Customs (international shipments)

However, if your order hasn’t arrived after the expected timeframe, please contact us and we’ll do our best to help.

Questions?

For help with your order, email us at shop@felicitycounseling.com with your order number and details. We’re happy to assist!